petpkr Privacy Policy

1. Introduction

petpkr ("we", "us", "our") operates the online gaming platform at petpkr.net. As the data controller for personal information collected through this platform, petpkr is committed to handling that information responsibly, transparently and securely.

This Privacy Policy applies to all personal data processed in connection with the petpkr platform, including data collected during account registration, identity verification (KYC), deposits and withdrawals, gameplay activity, promotional participation and customer support interactions.

This policy should be read alongside petpkr's Terms & Conditions and Responsible Gaming Policy. By creating a petpkr account or accessing the platform, you confirm your acceptance of this Privacy Policy. If you do not agree, you must not use the petpkr platform.

2. Data We Collect

petpkr collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Email address
• Pakistani mobile number (+92)
• Residential address
• Nationality

2.2 Identity Verification (KYC) Data

• Copy of CNIC (Computerised National Identity Card) or valid passport
• Proof of address documents
• Source of funds documentation where required for enhanced due diligence

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method identifiers (JazzCash mobile number, bank account last-4 digits, etc.)
• PKR wallet balance history
• Bonus and promotional credit records

2.4 Technical & Usage Data

• IP address at time of login and transaction
• Device type, browser, operating system
• Session timestamps and duration
• Game play history (bets placed, games accessed, outcomes)
• Betting market selections and wager amounts
• Clickstream and navigation data within the petpkr platform

2.5 Communications Data

• Support chat transcripts
• Email correspondence with petpkr
• Complaint and dispute records
• Responsible gaming interaction records

3. How We Collect Data

petpkr collects personal data through the following mechanisms:

• Direct input: Data you provide when registering an account, completing KYC verification, submitting deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs and similar tracking technologies as you use the petpkr platform.
• Third-party sources: Identity verification data obtained from KYC service providers; fraud and risk signals received from payment processors; publicly available data used for enhanced due diligence where required.

4. How We Use Your Data

petpkr uses collected personal data for the following purposes:

5. Legal Basis for Processing

petpkr processes personal data on the following legal bases:

• Contract performance: Processing necessary to provide petpkr's services under the Terms & Conditions you accepted at registration – account management, payment processing, game provision.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering regulations, KYC/age verification requirements and fraud reporting duties.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and service analytics, where petpkr's legitimate interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications. You may withdraw marketing consent at any time by contacting petpkr support or using the unsubscribe mechanism in marketing emails.

6. Sharing Your Data

petpkr does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, Visa/Mastercard processors and USDT infrastructure providers – to execute deposits and withdrawals.
• KYC/AML providers: Identity verification and fraud screening service providers who assist petpkr in meeting its compliance obligations.
• Game content providers: Software providers whose games are integrated into the petpkr platform may receive session data necessary to operate their games (e.g., stake amounts, outcomes).
• Legal authorities: Law enforcement agencies, regulatory bodies and courts where disclosure is required by applicable law or a valid legal order.
• Group companies: Affiliate entities within the petpkr corporate group for internal administrative, compliance and IT support purposes.
• Business transfers: In the event of a merger, acquisition or sale of assets involving petpkr, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party processors engaged by petpkr are contractually bound to process personal data only on petpkr's instructions and in accordance with applicable data protection requirements.

7. International Data Transfers

Some of petpkr's service providers and game content partners are located outside Pakistan. Where personal data is transferred internationally, petpkr takes steps to ensure that the receiving jurisdiction provides an adequate level of data protection, or that appropriate contractual safeguards (such as standard contractual clauses) are in place to protect your information.

By registering on petpkr and accepting this Privacy Policy, you acknowledge that your personal data may be processed and stored outside Pakistan in connection with the provision of petpkr's services.

8. Data Retention

petpkr retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. In practice:

• Account data is retained for the duration of the account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documents are retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records are retained for a minimum of 5 years following the date of the transaction.
• Support and communication records are retained for 3 years following resolution of the relevant matter.
• Marketing data is retained until you withdraw consent or for 2 years from your last active interaction with petpkr, whichever comes first.

Following the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

petpkr implements technical and organisational measures appropriate to the risk level of the data processed. These include:

• TLS/SSL encryption for all data transmitted between your device and petpkr's servers
• Encrypted storage of sensitive account and payment data at rest
• Access controls limiting internal access to personal data on a need-to-know basis
• Multi-factor authentication options for player account access
• Continuous monitoring for anomalous access patterns and login attempts
• Regular security assessments and penetration testing of the petpkr platform

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your petpkr login credentials and for promptly notifying petpkr support if you suspect unauthorised access to your account.

10. Cookies & Tracking Technologies

petpkr uses cookies and similar technologies (web beacons, pixels, local storage) to operate and improve the platform. The categories of cookies used include:

• Strictly necessary cookies: Essential for platform operation – login session management, security tokens, language preferences. Cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences (e.g., lobby view, game history). Improve platform usability without tracking you across other sites.
• Analytical cookies: Aggregate data on how users navigate petpkr, which games are most played and where users encounter difficulty. Used to improve the platform. Data is processed in aggregate and not linked to identifiable individuals.
• Marketing cookies: Used to deliver relevant promotional content within the petpkr platform. Not used to track users across unaffiliated third-party websites.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use core petpkr features, but may limit personalisation and some analytical functionality.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by petpkr:

• Access: The right to request a copy of the personal data petpkr holds about you.
• Rectification: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request deletion of personal data where it is no longer required for the purpose for which it was collected, subject to petpkr's legal retention obligations.
• Restriction: The right to request that petpkr restricts processing of your personal data in certain circumstances.
• Portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
• Objection: The right to object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: Where processing is based on consent (e.g., marketing), the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact petpkr's support team at [email protected]. petpkr aims to respond to all data rights requests within 30 days. Identity verification may be required before a request is actioned.

12. Minors

The petpkr platform is strictly restricted to individuals aged 18 and above. 18+ petpkr does not knowingly collect personal data from individuals under 18 years of age. If petpkr becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account permanently closed. If you believe a minor has accessed petpkr using your account or any other means, notify petpkr support immediately.

13. Changes to This Privacy Policy

petpkr reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable law or data protection best practices. Material changes will be communicated to registered users via email to the address associated with their petpkr account and/or via an in-platform notification at login. The "Last Updated" date at the top of this page will be revised to reflect each update. Continued use of the petpkr platform following the effective date of a revised policy constitutes acceptance of the changes.

14. Contact & Complaints

For any questions, concerns or requests relating to this Privacy Policy or petpkr's handling of your personal data, please contact the petpkr support team:

If you are not satisfied with petpkr's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.